Terms of Use

1. About these terms

These terms are an agreement between you and LEOKNOWS TECHNOLOGY LIMITED ("we", "us"), the Hong Kong company that runs LeoKnows (the "app"). Our affiliated company in mainland China, Yantai Yuandian Jubian Information Technology Co., Ltd., provides technical services for the app. By using the app you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the app.

2. What the app does

The app gives travellers in mainland China an AI travel guide, maps and navigation, photo and page translation, food and city guides, trip planning, saved places, attraction ticket booking, Human help, and tools such as currency conversion. Some features use partners such as Amap (maps) and DeepSeek (AI). Some features may change or stop over time.

3. AI answers and translations can be wrong

• Answers, translations, prices, opening hours, routes and travel rules come from AI and third-party data and may be inaccurate or out of date. Check anything important with an official source or local staff.
• The app does not give legal, visa, medical, financial or safety advice. For visas and entry rules, check official government sources.
• Medicine: Photo translate only translates what is printed on a package. It is not medical advice. Always ask a pharmacist or doctor before taking any medicine.
• Allergies and food: dish descriptions and ingredients are estimates. If you have an allergy, confirm with restaurant staff.
• Routes and navigation are a guide only. Follow road signs, traffic laws and local instructions.

4. Your account

You can use the app as a guest or create an account. You need an account to buy tickets. Keep your password safe; you are responsible for activity on your account. Give us accurate details, and tell us if you think your account has been misused. You must be at least 16 to use the app.

5. Free uses and Trip Pass

• The app includes a limited number of free AI questions and photo translations. Maps, navigation, guides and tools are free.
• A Trip Pass gives unlimited AI questions and photo translations for the number of days you buy, as shown in the app, starting when you buy it. Buying more adds days.
• Trip Pass is a one-time purchase, not a subscription, and is paid through the App Store or Google Play. Prices are shown before you pay.
• Refunds for Trip Pass are handled by Apple or Google under their rules. See Refunds & cancellations. If a Trip Pass is refunded, the days it gave are removed.
• "Unlimited" is for normal personal use. We may limit use that looks automated or abusive.

6. Human help

Human help is an optional paid service where a real person helps you by chat during your trip (for example with calls and translation). It is sold in the forms and for the periods shown in the app. Our team acts on your instructions but cannot guarantee results from third parties (such as a hotel or restaurant), is available within the hours and limits shown in the app, and won't do anything illegal or unsafe. You need to give a phone number so we can reach you. Messages may be machine-translated between your language and Chinese.

7. Attraction tickets

• You can ask us to book tickets for attractions in your plan. We show you one total price in US dollars, and you pay before we book.
• Tickets are booked through licensed ticketing partners in mainland China, using the passport details you give us. Make sure they match each traveller's passport exactly, and bring the same passports on the day.
• Once booked, tickets can't be refunded or changed. If we can't book them, we refund you in full. The full rules are in Refunds & cancellations.
• The attraction's own rules, opening hours and entry checks apply on the day.

8. eSIMs

• eSIMs are sold by us and paid through Stripe. The product page shows what you get, the price and the refund rules. eSIMs are provided through our partner networks, whose coverage and speed can vary by place.
• Free Trip Pass days: some eSIM plans include free Trip Pass days, shown on the product page. These days are a free gift with the eSIM, not sold separately. They start as soon as your payment succeeds and are added to any Trip Pass you already have.
• If an eSIM order is refunded, the free Trip Pass days that came with it are removed. Free days can't be exchanged for money or moved to another account.

9. Fair use

Please don't: break the law; harass or harm others; try to get around free-use limits or payments; copy, scrape or resell the app or its content; interfere with or attack the app or our partners; or upload content you don't have the right to share. We may suspend accounts that break these rules.

10. Third-party services

The app may link to or open other services (such as Alipay, WeChat, ride-hailing or map apps, or ticket websites). Those services have their own terms and privacy policies, and we are not responsible for them.

11. Content

The app, its design and its guides belong to us or our licensors. Photos credited in the app are used under their licences. You keep ownership of what you send us (questions, photos, notes) and give us permission to use it to run and improve the app as described in our Privacy Policy.

12. Liability

We work hard to make the app useful and reliable, but it is provided "as is" and may sometimes be unavailable or contain mistakes. As far as the law allows, we are not responsible for losses caused by relying on AI answers, translations, map data or third-party services, or for indirect losses. Our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that cannot be excluded.

13. Ending use

You can stop using the app and delete your account at any time in the app. We may suspend or close accounts that break these terms. If we close the app entirely, we will try to give notice in advance.

14. Changes

We may update these terms. If changes are important, we will show a notice in the app before they take effect. Continuing to use the app means you accept the new terms.

15. Law

These terms are governed by the laws of the Hong Kong SAR, and disputes go to its courts, unless the law of the country where you live gives you the right to bring a claim there.

16. Contact