Refunds & cancellations

LeoKnows is operated by LEOKNOWS TECHNOLOGY LIMITED. All prices are shown in US dollars before you pay.

Trip Pass and human help

Trip Passes and human help are digital services bought inside the app through the App Store or Google Play. They start as soon as you buy them and are not subscriptions, so nothing renews.

• Refunds for these purchases are decided by Apple or Google under their own policies. Ask for one at reportaproblem.apple.com (iPhone) or through your Google Play order history (Android).
• If a service didn't work because of a problem on our side, email us and we'll help you with your request.

Attraction tickets

• You pay before we book. If we can't get your tickets, we cancel the order and refund the full amount to your original payment method.
• You can cancel free of charge while the order still says Requested and has not been booked.
• Once your tickets are booked, they can't be refunded or changed, because attractions issue real-name tickets with your passport details.
• If an attraction cancels or closes on your visit date, we refund whatever the attraction refunds to us, in full, to your original payment method.

eSIM

• If you haven't installed your eSIM yet, you can ask for a full refund within 30 days of purchase.
• Once installed, an eSIM can't be refunded. If it doesn't connect in mainland China, contact us and we'll fix it or refund you.

How to ask for a refund