LeoKnowsHow can we help?
Email us and a real person will reply. Inside the app, Trip Pass and human-help customers can also reach our team by chat.
support@leoknows.netpartners@leoknows.netAccount and sign-in
You can use LeoKnows as a guest. To keep your trips, saved places and purchases on any phone, create an account with your email. We send a code to confirm the address.
- Didn't get the code? Check your spam folder, wait a minute and tap Send a new code.
- Forgot your password? On the sign-in screen tap Forgot password and follow the code we email you.
- New phone? Sign in with the same email. Your trips, saved places and Trip Pass come with you.
Trip Pass and payments
Trip Passes and human help are bought inside the app through the App Store or Google Play and charged by Apple or Google. They're one-time purchases, not subscriptions, and they're linked to your LeoKnows account.
- Pass not showing? Make sure you're signed in to the account you bought it with. If it still doesn't appear, email us your purchase receipt.
- Refunds for in-app purchases are handled by Apple or Google. See Refunds & cancellations.
Attraction tickets
Each ticket order has its own chat in My tickets. That's the fastest way to reach the team handling your booking. You can also email support@leoknows.net with your order number.
eSIM
Install your eSIM at home over Wi-Fi before you fly, then turn it on and enable data roaming when you land. Your eSIM details and order are in Orders & payments in the app. If it doesn't connect, email support@leoknows.net with your order number and phone model.
App problems
- Map not loading: check that location is allowed for LeoKnows and that you have mobile data or Wi-Fi.
- Leo not answering: check your connection and try again. If you've used your free questions, a Trip Pass removes the limit.
- Something else? Email support@leoknows.net with your phone model, app version and a screenshot.
Delete your account
In the app: open Me, go to your profile, scroll down and tap Delete my account, then confirm.
By email: write to support@leoknows.net from the email address on your account with the subject "Delete my account". We'll confirm once it's done.
When you delete your account we remove your name, email, phone number, saved places, trips, chats and any active Trip Pass. Records we must keep by law, such as payment and ticket order records, are kept for the period the law requires and then deleted. Deleting your account doesn't cancel an App Store or Google Play purchase; those are handled by Apple or Google.
Your data
To ask for a copy of your data or to correct it, email privacy@leoknows.net. Read the Privacy Policy for what we collect and why.